ABOUT | Prime Furniture

Prime Furniture, Inc

was the creation of a group of dedicated trade professionals who saw there was a need for quality, fair priced products from a trustworthy partner.

Fair prices with no service, or great service but no product or high prices could be found at every corner; In order to succeed our team knew that low prices would not be enough; high quality product, a vast selection of styles and designs at unbelievable prices all backed by above industry standard Service was what was needed! From this basic, but uncommon idea; Prime Furniture, Inc began.

Over the last several years, Prime has grown to host a customer base worldwide in every country including 40 of the top 100 Retailers in North America, as well as hosting multiple offices and showrooms in North America and Asia.

If you are interested in our line; please complete the request form under our CONACT US page.

Our company provides products and services by container all throughout the globe.

We operate through showroom appointments, scheduled events, and market participation.

Our goal is to deliver quality, consistency, and reliable service to all clients and partners.

*Please note that although we would love to be able to sell to everyone; Prime Furniture, Inc is a container only supplier.

TERMS & CONDITIONS

These Terms and Conditions for Sale of Products by Prime Furniture, Inc (the “Company”) shall be the only terms and conditions applicable to the sale of Products by the Company. These terms and conditions shall be exclusive and in lieu of all terms and conditions appearing on the face or reverse side of any purchase order or other documents submitted by the Customer, except as may be otherwise agreed in writing between the parties in the manner specified herein. The identification of specific products, as well as the price, quantity, estimated delivery dates, payment terms and billing instructions shall be as set forth in Pro Forma(s) signed by the Company and sent to the Customer, subject to the restrictions and terms hereof. As used herein, the term “Product(s)” means all FURNITURE GOODS which the company has agreed to supply. The term “Customer” refers to the ORIGINAL COMMERCIAL PURCHASER of Products from Company.

Ordering & Availability

All products are container only, with our containers all throughout Asia and ships only full 40’ high cube containers. Product specifications, pricing, and lead times may vary and will be confirmed at the time of order.

Pricing & Payment Terms

Prices are quoted in United States Dollar ($) unless otherwise specified in writing on a purchase order or other agreement signed by the Company and may be subject to change without notice.

Payment terms are 30% Deposit Required upon copy of Commercial Invoice, and remaining 70% is due 14 days after receipt BOL, unless otherwise agreed to in writing.

Orders are processed once the agreed-upon payment terms are met.

Delivery & Lead Times

Estimated delivery times are provided for planning purposes and are not guaranteed. Delays caused by logistics, supply chain, or third-party carriers are not the responsibility of the company.

Returns & Claims

Parts orders can be submitted via email to Service@PrimeFurnitureInc.com and are subject to review and approval. Prime will not process any parts orders or credit claims from customers with outstanding unpaid invoices. All invoices must be paid in full within the agreed terms.

All parts orders and claims MUST have the following documentation and CANNOT be processed without:
I. Images of the damaged piece.
II. Original Invoice number that the item was ordered on.
III. A clear and descriptive explanation of the problem.
IV. Copy of the retail Bill of Sale
Fees may apply to a parts order if the product was damaged or lost in transport or as a result of customer abuse.

Warranty

Prime warrants that its products are free from manufacturing defects (workmanship and/or material) and upon approval and at company’s discretion will either give partial or full credit or replace defective parts for a period of up to 12 months from receipt of invoice.

Frames, however, are warranted to be free of defects in workmanship and materials for three (3) years under normal use and conditions. Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece.

This warranty is made solely to the original purchaser and is not transferable under any circumstances. Company will not handle claims from consumers directly; all requests must go through the original purchaser. This warranty supersedes and replaces all implied warranties of merchantability and use for particular purpose. No representative, employee, or agent of company or any other person is authorized to assume for company any additional liability or responsibility in connection with company’s products. Implied warranties or merchantability and fitness of the merchandise are limited to a period of 12 months from receipt of invoice.

While Company is committed to honor its warranty policy, we do employ a rigorous review procedure when evaluating warranty claims to evaluate if its Products were truly defective or rather damaged after shipment. Company’s warranty is voided under any of the following conditions: improper handling resulting in damage; normal wear and tear; damages incurred during transportation; damages incurred during assembling or maintenance; and damages incurred by accidents or abuse, etc.

Intellectual Property

All products, trademarks, designs, media, and promotional materials remain the property of the company and may not be reproduced or used without written permission.

TERMS & CONDITIONS

CONTACT US!